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Manual Reseller Portal

Manual Reseller Portal
Reseller user manual ENG

Tickets up to 200 persons

Can ticket quantities be modified?
Tickets purchased through www.keukenhof.nl can be modified to another quantity, another day or timeslot until 1 day before arrival by the link in the confirmationmail.
Must tickets be paid for immediately?
Tickets ordered through www.keukenhof.nl have to be paid immediately.
Can I rebook tickets to another timeslot?
Tickets purchased through www.keukenhof.nl can be modified to another date or timeslot until 1 day before arrival by the link in the confirmationmail.

Tickets from 200 persons

Do the tickets have to be paid for right away?
Reservations made using the Keukenhof Reseller Portal can be confirmed and paid for immediately. This makes the booking definitive. You can also option a reservation. This then has to be reconfirmed and paid for 15 days before the group’s arrival at the latest. You will be emailed a reminder 3 weeks, at the latest, before your group’s arrival. Reservations that have not been confirmed and paid for 15 days before arrival will lapse.
How many tickets can I order for my groups?
There is a maximum number of tickets that every Keukenhof business contact may purchase for reservations. This number is based on previous purchases. If you want more information, please send an e-mail to sales@Keukenhof.nl.
How much do group tickets cost?
If you purchase 200 or more tickets per season, you pay € 16 per ticket for adults instead of the € 19 ticket office price. Children’s tickets cost you € 8 instead of € 9, and parking vouchers cost € 5 instead of the ticket office price of € 6.
Can I rebook tickets to another timeslot?
You can modify your booking in the Reseller Portal until 15 days before the group arrives. Inside 15 days before a group’s arrival, bookings can be shifted to another available timeslot or another date.
What if I am not going to make my timeslot?
For tickets booked using the Keukenhof Reseller Portal (200 and over per season) you get an arrival margin of 1 hour before and 1 hour after the timeslot you booked.
Can I organise tickets using a voucher or consignment?
In connection with the guidelines, voucher or consignment contracts are not possible.
How long can my group spend in the park?
In our experience, most visitors spend 3 hours at Keukenhof.
Do all the tickets have to be printed out individually?
To make life easier for you and your guests, we work with a group barcode. You will receive this with your booking. This does mean that the group should report to the ticket entrance together and at the same time. Individual visitors then no longer have to show their own barcode.
Can the number of tickets be modified up or down depending on how the size of the group develops?
You can modify your booking in the Keukenhof Reseller Portal until 15 days before the group’s arrival. Inside the 15 day period, you can only adjust the group’s size by a maximum of 10%. This 10% will then be settled with you. If a timeslot is full, we cannot issue extra tickets for it.

The park

When will Keukenhof be open?
Keukenhof is open daily from 08:00 – 19:30 from 24 March – 15 May.
How does Keukenhof implement Covid-19 measures at the park?
Keukenhof adheres to  the Dutch RIVM guidelines and the ‘Veilig Samen Uit’ [safe out together] protocol drawn up for major daytime attractions in the Netherlands. We implement measures suitable for the so-called 1.5-metre economy [social distancing], provide sufficient, clear information as well as additional hygiene measures. Keukenhof can receive a maximum number of visitors per day. To prevent busy times during the day, we have implemented timeslots.
Can I book a guided tour?
Yes, it is possible to book a guided tour. A professional guide will show your group the Keukenhof highlights in 60 minutes. Click here for more information.

Groups

Do parking fees have to be paid for coaches?
Coach parking is free.
Does a tour leader or guide need to pay for a ticket?
As per usual a free ticket will be issued for the tour leader, guide or driver at the ticket office upon presentation of your booking.